Terms of Service

1. Acceptance of Terms

By accessing or using the hours24 Australia website and services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

hours24 Australia provides a cloud-based workforce management platform that includes time tracking, scheduling, HR management, leave management, team communication, project management, analytics, and related services. The specific features available to you depend on your subscription plan.

3. Account Registration

To use certain features of our Services, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access.

4. Subscription and Payment

Paid features are available through subscription plans as described on our Pricing page. Fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as required by law. We reserve the right to change pricing with 30 days' written notice.

5. User Responsibilities

You agree to:

• Use the Services only for lawful purposes
• Provide accurate and complete information
• Comply with all applicable laws and regulations, including labour and data protection laws
• Not attempt to gain unauthorised access to any part of the Services
• Not use the Services to store or transmit harmful or malicious content

6. Intellectual Property

All content, trademarks, and intellectual property associated with hours24 Australia are owned by us or our licensors. You are granted a limited, non-exclusive license to use the Services for their intended purpose. You may not copy, modify, distribute, or reverse-engineer any part of our Services.

7. Data and Privacy

Your use of the Services is also governed by our Privacy Policy. You retain ownership of your data. We process your data solely to provide the Services and as described in our Privacy Policy.

8. Service Availability

We strive to maintain 99.9% uptime for our Services. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with advance notice. We are not liable for any downtime or service interruptions beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by law, hours24 Australia shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Services will cease. We will retain your data for a reasonable period to allow you to export it, after which it will be deleted in accordance with our data retention policy.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Services. Your continued use after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to conflict of law provisions.

13. Contact

For questions regarding these Terms, contact us at:

Email: [email protected]
Address: Level 10, 20 Martin Place, Sydney NSW 2000, Australia